Shopify Collective Retailer Policy

Partner with Summit MX through Shopify Collective

Summit MX is a supplier on Shopify Collective. We're happy to work with other stores, list our products on your shop, and print and ship your customers' orders for you.

How it works

When a customer buys a Summit MX product on your store, the order routes to us through Shopify Collective. We print it to order, package it, and ship it straight to your customer. Tracking syncs back to your store. Most orders ship within 5 to 7 business days.

Order ownership and decision authority

Once a Shopify Collective order is received by Summit MX, that order is in the possession of Summit MX. Summit MX has sole and final authority over all decisions about that order, including but not limited to refunds, reprints, cancellations, when and how the order ships, and any other production or fulfillment decisions.

Rider numbers and fonts

Number and font details must reach us through your store's number picker or by email to info@summitmx.us. Orders without details ship with number 1 in Font 1.

Change requests, address corrections and cancellations

All requests must be emailed to info@summitmx.us and include the correct order number and the customer's name. Number, font and logo changes are free until the order is printed. Address changes must reach us before the shipping label is created. Once a label exists, we cannot change the shipping address. Cancellations follow the same stages as our Return & Refund Policy.

We are not responsible for requests sent with the wrong order number, sent to the wrong supplier, or received too late to act on.

Mistakes and responsibility

If we misprint an order, print a different design, fitment or finish than what was ordered, or the order is damaged because of how we packed it, we will reprint and reship at no cost. The same applies to a package lost in transit that never shows as delivered.

Summit MX does not refund, reprint or reship at our cost for issues caused by the retailer or the retailer's customer. This includes an incorrect shipping address, the wrong fitment or finish selected, the wrong number or font entered, and delays caused by late or incorrect communication. Carrier damage and packages that show as delivered but weren't received are not covered on retailer orders. Replacements for these issues are placed as a new order.

Reporting deadlines

Damage, misprints and missing packages must be reported within 7 days of delivery, with photos of the decals and packaging for damage or misprints. Packages that never show as delivered must be reported within 30 days of the ship date.

Customer communication

Retailers handle communication with their own customers. Customers who contact us directly about a retailer order may be referred back to the store they purchased from.

Agreement

By selling Summit MX products through Shopify Collective, retailers agree to these terms.

Scope

This policy applies only to orders placed through Shopify Collective. It doesn't change our standard policies for customers who buy directly from summitmx.us.

Questions or want to partner?

Email info@summitmx.us.