Refund policy
Summit MX Return & Refund Policy
Everything we sell is printed to order, so we don't accept returns. What we do have is a clear cancellation window, and it depends on one thing: how far along your order is when you tell us you want out. Here's exactly how it works.
How long production takes
Most orders ship within 5–7 business days of the order date. Your decal gets printed, then the ink needs a 24-hour cure period before we can laminate, cut, and package it.
That timeline matters because it decides which of the three cancellation stages below you're in.
Cancellations
Before we print it — full refund
If your order hasn't gone to print yet, email us and we'll cancel it and refund you in full, shipping included. No fee, no questions. This is the window where cancelling costs us nothing, so it costs you nothing either.
Printed but not shipped — 80% refund
Once your order is printed, the vinyl, ink, and laminate are used up and that material can't go back on the shelf or to another customer. If you cancel at this stage we'll refund 80% of the product cost and the full shipping charge, keeping a 20% cancellation fee to cover the materials we've already put into it.
After it ships — no refund
Once your order is handed to the carrier, the sale is final. We can't accept returns or issue refunds after that point, including on orders that are in transit or that you decide you don't want after they arrive.
How to cancel
Email us at info@summitmx.us with your order number and tell us you want to cancel. Go by the time we receive your email, not when you sent it. We move orders through the printer quickly, so if you've changed your mind, tell us right away rather than waiting to see what happens.
No returns
We don't accept returns on any item, under any circumstances. Our products are printed to order and often carry your bike model, plate fitment, rider number, or custom artwork, which makes them unsellable to anyone else. Please double-check your fitment and your finish before you check out.
If something's wrong with your order
This policy covers cancellations, not mistakes. If your order shows up damaged, if we printed the wrong design or fitment, or if it never arrives, that's on us and it's not a cancellation. Email info@summitmx.us with your order number and a photo if there's something to see, and we'll make it right.
Shipping costs
Shipping is refunded in full on any order cancelled before it ships. Once an order has shipped, shipping charges are non-refundable.